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All the products from Zelus can also purchase with Happiness Outlet Malaysia  
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Shipping & Return FAQ

WHAT IS YOUR SHIPPING FEE?

Standard Shipping ( 6 - 11 Business Days) 

West Malaysia     GDEX

  FREE                                
East Malaysia  POSLAJU  RM15 per pair

 

 

365 DAY UNCONDITIONAL REFUND&EXCHANGE

EASY RETURN

We're not satisfied until you are…. If you don't love your purchase, we'll be glad to take it back. Our return process for domestic orders is quick and easy!

 

RETURN POLICY

If you are not completely satisfied with your purchase (for any reason) you can send it back to us.

- Clean surface before they are worn. We will not accept returned shoes with sole markings or scratches.

-Return must be made within 7 days from the date of Receiving Item.

-Items must be returned together with its original box and invoice.

-Items must be returned together in complete with original shoes box and accessories ( sock and invoice)

- If the item returns incomplete/damaged or had been used, we have the right refuse to refund or exchange.

-Initial Shipping fees will not be refunded (SF Express and East Malaysia Shipping Fess).

 

POSTAGE CHARGES

Customer will have to bear the postage fee when shipping back to us during the return process. Then, we will refund a maximum if RM13.60/Pair for your return shipping charges to your bank account.

 

RETURN PROCESS

Kindly Messenger  ZELUS with the subject line ''Return Item''.We will directly assist you .                                                                                                  

 

HOW LONG WILL IT TAKE?

*Returns take 3 days, on average, to ship and process. If you've chosen to have an item refunded, please allow an additional 7 days for your bank account of your provide. (Initial Shipping fees will not be refunded)